Has COVID-19 interrupted your shipping? As of April 1, production and delivery is still operational from my print partners. They are closely following CDC safety guidelines and are operating with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home! Have more questions? Submit a request.
Will the watermark be on my print?
The Watermark will not be on your print. It is for Internet viewing only.
What if I do not see my favorite Carol Walker image?
Please contact me at email@example.com if you do not see an image you are interested in purchasing. I am happy to accomodate custom orders!
You can see my huge library of images here: Living Images by Carol Walker
Also if there is a medium that you would like an image printed on that you do not see here please contact me.
What is your shipping policy?
FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
SHIPPING PRICES are Free Standard Shipping within the United States. Shipping upgrades and International Shipping are calculated as follows:
|Cart Total From||To||Standard Shipping*||2-Day Shipping*||Overnight Shipping*||International Shipping Charge*|
* Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges. Please see our Crate and Freight shipping policies below for more information.
Large Size Products and Crating Policies
Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost. All additional Crate fees are included in the product total.
- Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
- Crate for MetalPrints over 40x60 $20.00 (required)
Products over 40" long that are shipped flat may require freight shipping,
We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.
Shipping Outside of the Continental US, Expedited Shipping, and Special Requests
APO shipping is charged full cost and sent via USPS.
Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.
We are not responsible for duties and taxes required for international shipping.
Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us [ADD LINK TO CONTACT PAGE] with the details of what will be in the order and the address it will be shipped to.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
|Cart Weight||Ground Shipping||Expedited 2 Day Shipping|
|Up to 5LBs||Free||$19.95|
|5 - 10 LBs||Free||$29.95|
|15 LB +||Free||$49.95|
(Please note these are only examples and not actual shipping prices according to weight)
What is your policy on returns/refunds?
- We do not accept returns; all sales are FINAL.
- We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
- If your prints arrive damaged, please keep all packaging and contact firstname.lastname@example.org with your order number for further instructions.
Can I cancel my order?
All print sales are final. Please contact email@example.com as soon as possible if you need to cancel your order.
Who do I contact?
You can reach out at any time by email at firstname.lastname@example.org My phone is 303-823-6642.
Where can I find out about Carol Walker's Wild Horse Advocacy?
You can go to my Wild Hoofbeats Wild Horse Education website: WildHoofbeats
How can I keep up with your new work?
I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] ! You can also follow us on our social media pages as I am constantly posting about new work.